Dear Consumer:

Thank you for telling us of your most recent dissatisfaction with our
product.

Your personal satisfaction is of utmost importance to us. Therefore,
your comments have been forwarded to those responsible for this phase of
our operations.

Should you have a similar experience with any of our products in the
future, please return the original container(s) and contents to us for
our inspection. Your purchase price and postage will be refunded if the
product does not meet our high quality standards.

Since consumer satisfaction is of the utmost importance to us, please
accept the enclosed.

Your continued interest in our Company and its products is appreciated.
Hopefully all of your future purchases of our products will please you.

Sincerely,

Charlotte Jones
Consumer Correspondent